What COVID-19 Looks Like To Us

Posted by The Urgency Room on Monday, May 18, 2020
Updated on: Monday, May 18, 2020
Keywords: COVID coronavirus urgency room COVID-19

We're All In This Together

What’s it like working at The Urgency Room these days, you might wonder? …very different than the first part of the year -that, we can assure you! At The Urgency Room, we have many staff members working each day caring for our patients and communities. Their daily jobs have changed significantly as this COVID-19 pandemic has taken over.  


Who are these amazing people, and what do they have to say about the change? Here is what each division within our team is saying about their new day-to-day roles:

Guest Coordinators: “Our lobbies are empty as we can’t have anyone waiting inside. It’s much quieter, but it’s good to see our patients know we’re here. …and the PPE goggles are different!”

Paramedics: “We’re triaging patients in Woodbury OUTSIDE, suited up in PPE. A real difference from being stationed in the back.”

Nurses: “We’re seeing sicker patients in Eagan and Vadnais. Even with volumes being down, we’re noticing the increase in acuity.”

Lab: “We went from processing a few COVID-19 tests each day to processing a TON! It feels pretty amazing to be one of the few sites in Woodbury able to test so many patients!”

Radiology: “We’re doing a lot of chest x-rays and CTs these days. People have lots of respiratory concerns out there.”

Providers: “In Woodbury, we’re starting our visits virtually and communicating through an iPad. Definitely a process change. This allows us to keep staff interactions minimal. We don’t necessarily have to send the clinical team into the room unless we need assistance.”

Operations & Management: “Because volumes are down, we are operating with less staff. Processes are continually changing as we keep learning, but one thing that remains constant is that we’ve got a tough, dedicated team at all three of our sites. They give us a lot to be proud of!”

Cleaning Crew: “We’ve always had above-average standards when cleaning at The Urgency Room, but we have taken things to a whole new level. We know the staff and patients are counting on it!”

Unknown Futures, But We've Got This

These teams are working together day-in and day-out to create a safe environment for our communities. While things don’t look like they did just a few short months ago, we’re all still here. Woodbury is focusing on respiratory care and COVID-19 testing while Eagan and Vadnais Heights are sticking with non-respiratory concerns. Even across our sites, there are changes.

We want you to know that even though we’ve already been through a lot of changes, there are likely still many more to come. We couldn’t be more appreciative of all the support and dedication from our fantastic Urgency Room teams! We are all, …definitely, in this together!

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