Get to Know Your UR

When should I consider The Urgency Room?

The UR is fully staffed with the very best board-certified ER doctors, nurses and highly skilled staff. We are experienced and equipped to handle almost any injury or illness for which you might otherwise go to a hospital ER. If you are able to drive, get a ride, or walk, come to the UR for fast and exceptional medical care.

How is The Urgency Room different from a standard emergency room?

The Urgency Room strives to provide the highest in quality emergency medicine available to its patients in a warm and comforting atmosphere. Unlike a standard ER, The Urgency Room is an outpatient facility with no inpatient/overnight rooms available. We do not accept ambulances, however we will transport patients out to surrounding hospitals if necessary.

Do you test for Coronavirus/COVID-19?

Yes, we can test for COVID at all Urgency Room locations.  Find out more about COVID-19 and testing at The Urgency Room here.

How is The Urgency Room different than an urgent care facility?

The Urgency Room can treat an extensive range of injuries and illnesses. Unlike an urgent care, The Urgency Room has a high-complexity lab, x-ray machine, CT scanner, ultrasound machines all onsite to allow us to treat acute injuries that surpass the abilities of a standard urgent care. Having these capabilities onsite allows us to treat acute injuries and illnesses all while creating a comforting and more desirable experience for our patients.

Who will provide my care?

The UR will always have an emergency physician certified by the American Board of Medical Specialties (AMBS) on site along with our staff of highly skilled physicians assistants, nurses, paramedics, and technicians. All of our clinicians have extensive training and experience in diagnosing, treating, and preventing disease, injury, and illness.

Is The Urgency Room covered by my insurance?

The UR accepts most health plans and is happy to invoice your provider directly for your service. Once your insurance company has made a payment decision, we will send you a bill based upon that payment amount. All co-pays are due at the time of service. Deductibles may be collected or secured at the time of care.

Will I have a co-pay?

All benefit plans are different, so you will want to check with your individual carrier to determine which benefits will be applied to your visit. However, most people do owe a co-pay or coinsurance. The UR accepts cash, personal checks, Visa®, MasterCard®, American Express® and Discover® as payment options.

Will it cost more?

Every patient’s visit will be different. Generally, the UR is a cost-effective alternative to an emergency room visit in a hospital.

Do I need an appointment?

The UR welcomes walk-ins at any time. You can check current wait times and patient status online, from home or from your smartphone.

When are you open?

The Urgency Room is open 7 days a week, 365 days a year.  Contact us at 651-789-7000 in Woodbury, at 651-789-9900 in Eagan and at 651-789-6500 in Vadnais Heights.

We are open from 8am to 10pm in Woodbury, Eagan and Vadnais Heights.

Do I need to have insurance to come to The Urgency Room?

No, you do not need to have insurance to come to The Urgency Room.  For those without insurance a deposit of $350.00 is required prior to treatment.  Any additional amount due will be billed separately.  All patients can work with our billing department set up a payment plan to cover any outstanding balances.  The Urgency Room contracts with the major insurance plans in Minnesota and also accepts workers compensation and motor vehicle accidents.  Please note that with WC we will need a first report of injury or get in contact with your employer to verify information before we are able to provide treatment.  With motor vehicle accidents we will need a police report, car insurance card or claim information prior to treatment.

Do I need a driver's license to be treated?

You do not need a driver's license but you MUST have a photo ID to be treated.  This is for your protection. For parents or guardians presenting with children younger than 18, we need the accompanying adults ID.

How do I submit a concern?

If your concern is regarding the care you received, information can be sent to or in the mail to:

UR Patient Relations
4300 MarketPointe Drive, Suite 100
Bloomington, MN 55435

Please include the patient's full name, date of birth, date of service, preferred contact information, and The Urgency Room location.

Contact Us

Include a detailed message with your request. All messages will be responded to via secure messaging. Please check your spam folders.

You can also submit your concern in the mail:

UR Patient Financial Services
4300 MarketPointe Drive, Suite 100
Bloomington, MN 55435

How do I request my medical records?

Requesting Access to Your Health Information

Your health record includes your medical history, health insurance information and how to contact you.

It is the duty of The Urgency Room to ensure that your record remains confidential and is maintained and released in accordance with applicable laws.

How to request access?

You can request your health record information by completing and sending the appropriate paper form.

  1. Complete and send the appropriate paper form to request and send a copy of your health record to:
  2. The completed form can be sent by:
    1. Fax:  952-835-4403 OR
    2. Mail:  The Urgency Room
                ATTN:  Health Information Management/ROI
                4300 MarketPointe Drive, Suite 100
                Bloomington, MN 55435

You can also download the forms here:

Access to Patient Information

Request to Release and Disclose Patient Information


Call: 952-857-0644

Available Monday through Friday from 9am to 3pm

Email:  Use our secure form to send us an email